The best Decagon alternatives
Decagon (Enterprise AI agents for customer support.) is popular, but it isn’t the only option. Here are the best Customer Service Agents alternatives, compared.
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| Tool | Best for | From | Head-to-head | |
|---|---|---|---|---|
| Ada | AI customer service automation platform. | Custom pricing | Decagon vs Ada | Visit → |
| Aisera | Agentic AI for customer and IT service. | Contact sales | Decagon vs Aisera | Visit → |
| Boost.ai | Enterprise conversational AI for customer service. | Contact sales | Decagon vs Boost.ai | Visit → |
| Certainly | Conversational AI for ecommerce support. | Contact sales | Decagon vs Certainly | Visit → |
| Cognigy | AI agents for enterprise contact centers. | Custom pricing | Decagon vs Cognigy | Visit → |
| Crescendo | AI customer service with human backup, per resolution. | Contact sales | Decagon vs Crescendo | Visit → |
| Espressive Barista | AI agent for employee IT and HR support. | Contact sales | Decagon vs Espressive Barista | Visit → |
| Forethought | Generative AI platform for customer support teams. | Custom pricing | Decagon vs Forethought | Visit → |
| Freddy AI | Freshworks AI for support automation and agent assist. | Add-on to Freshdesk plans | Decagon vs Freddy AI | Visit → |
| Gorgias | AI-powered helpdesk built for ecommerce. | $0 (from $10/mo) | Decagon vs Gorgias | Visit → |
| Gorgias AI Agent | AI support agent for ecommerce brands. | $0 (from $10/mo) | Decagon vs Gorgias AI Agent | Visit → |
| Help Scout AI | AI features inside a simple support helpdesk. | From $50/mo | Decagon vs Help Scout AI | Visit → |
| Intercom Fin | AI agent that resolves customer support conversations. | From $0.99 per resolution | Decagon vs Intercom Fin | Visit → |
| Kore.ai | Enterprise AI agent platform for service and more. | Contact sales | Decagon vs Kore.ai | Visit → |
| Lorikeet | AI concierge for complex, high-stakes support. | Contact sales | Decagon vs Lorikeet | Visit → |
| Moveworks | AI agents for employee support and service. | Contact sales | Decagon vs Moveworks | Visit → |
| Netomi | Agentic AI for enterprise customer experience. | Contact sales | Decagon vs Netomi | Visit → |
| Parloa | AI agent management platform for contact centers. | Contact sales | Decagon vs Parloa | Visit → |
| PolyAI | Voice AI agents for customer service calls. | Contact sales | Decagon vs PolyAI | Visit → |
| Salesforce Agentforce | Autonomous AI agents built on the Salesforce platform. | From $2/conversation | Decagon vs Salesforce Agentforce | Visit → |
| Sendbird | AI agents and communications for support. | $0 (from $99/mo) | Decagon vs Sendbird | Visit → |
| Sierra | Conversational AI agents for customer experience. | Custom pricing | Decagon vs Sierra | Visit → |
| Tidio Lyro | AI support chatbot for small businesses. | $0 (from $29/mo) | Decagon vs Tidio Lyro | Visit → |
| Ultimate | AI agent for customer support automation. | Contact sales | Decagon vs Ultimate | Visit → |
| Yellow.ai | Enterprise conversational AI for support automation. | Custom pricing | Decagon vs Yellow.ai | Visit → |
| Zendesk AI | AI agents and copilots built into Zendesk. | Add-on to Zendesk plans | Decagon vs Zendesk AI | Visit → |
| Zendesk AI Agents | AI agents built into the Zendesk platform. | $0 (from $19/mo) | Decagon vs Zendesk AI Agents | Visit → |
| Zowie | AI agent for ecommerce customer service. | Contact sales | Decagon vs Zowie | Visit → |