The best Freddy AI alternatives
Freddy AI (Freshworks AI for support automation and agent assist.) is popular, but it isn’t the only option. Here are the best Customer Support alternatives, compared.
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| Tool | Best for | From | Head-to-head | |
|---|---|---|---|---|
| Ada | AI customer service automation platform. | Custom pricing | — | Visit → |
| Cognigy | AI agents for enterprise contact centers. | Custom pricing | — | Visit → |
| Decagon | Enterprise AI agents for customer support. | Custom pricing | Freddy AI vs Decagon | Visit → |
| Forethought | Generative AI platform for customer support teams. | Custom pricing | — | Visit → |
| Gorgias | AI-powered helpdesk built for ecommerce. | $0 (from $10/mo) | — | Visit → |
| Help Scout AI | AI features inside a simple support helpdesk. | From $50/mo | — | Visit → |
| Intercom Fin | AI agent that resolves customer support conversations. | From $0.99 per resolution | Freddy AI vs Intercom Fin | Visit → |
| Sierra | Conversational AI agents for customer experience. | Custom pricing | — | Visit → |
| Tidio Lyro | AI support chatbot for small businesses. | $0 (from $29/mo) | — | Visit → |
| Yellow.ai | Enterprise conversational AI for support automation. | Custom pricing | — | Visit → |
| Zendesk AI | AI agents and copilots built into Zendesk. | Add-on to Zendesk plans | — | Visit → |
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