The best Freddy AI alternatives
Freddy AI (Freshworks AI for support automation and agent assist.) is popular, but it isn’t the only option. Here are the best Customer Service Agents alternatives, compared.
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| Tool | Best for | From | Head-to-head | |
|---|---|---|---|---|
| Ada | AI customer service automation platform. | Custom pricing | — | Visit → |
| Aisera | Agentic AI for customer and IT service. | Contact sales | — | Visit → |
| Boost.ai | Enterprise conversational AI for customer service. | Contact sales | — | Visit → |
| Certainly | Conversational AI for ecommerce support. | Contact sales | — | Visit → |
| Cognigy | AI agents for enterprise contact centers. | Custom pricing | — | Visit → |
| Crescendo | AI customer service with human backup, per resolution. | Contact sales | — | Visit → |
| Decagon | Enterprise AI agents for customer support. | Custom pricing | Freddy AI vs Decagon | Visit → |
| Espressive Barista | AI agent for employee IT and HR support. | Contact sales | — | Visit → |
| Forethought | Generative AI platform for customer support teams. | Custom pricing | — | Visit → |
| Gorgias | AI-powered helpdesk built for ecommerce. | $0 (from $10/mo) | — | Visit → |
| Gorgias AI Agent | AI support agent for ecommerce brands. | $0 (from $10/mo) | — | Visit → |
| Help Scout AI | AI features inside a simple support helpdesk. | From $50/mo | — | Visit → |
| Intercom Fin | AI agent that resolves customer support conversations. | From $0.99 per resolution | Freddy AI vs Intercom Fin | Visit → |
| Kore.ai | Enterprise AI agent platform for service and more. | Contact sales | — | Visit → |
| Lorikeet | AI concierge for complex, high-stakes support. | Contact sales | — | Visit → |
| Moveworks | AI agents for employee support and service. | Contact sales | — | Visit → |
| Netomi | Agentic AI for enterprise customer experience. | Contact sales | — | Visit → |
| Parloa | AI agent management platform for contact centers. | Contact sales | — | Visit → |
| PolyAI | Voice AI agents for customer service calls. | Contact sales | — | Visit → |
| Salesforce Agentforce | Autonomous AI agents built on the Salesforce platform. | From $2/conversation | — | Visit → |
| Sendbird | AI agents and communications for support. | $0 (from $99/mo) | — | Visit → |
| Sierra | Conversational AI agents for customer experience. | Custom pricing | — | Visit → |
| Tidio Lyro | AI support chatbot for small businesses. | $0 (from $29/mo) | — | Visit → |
| Ultimate | AI agent for customer support automation. | Contact sales | — | Visit → |
| Yellow.ai | Enterprise conversational AI for support automation. | Custom pricing | — | Visit → |
| Zendesk AI | AI agents and copilots built into Zendesk. | Add-on to Zendesk plans | — | Visit → |
| Zendesk AI Agents | AI agents built into the Zendesk platform. | $0 (from $19/mo) | — | Visit → |
| Zowie | AI agent for ecommerce customer service. | Contact sales | — | Visit → |
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