The best PolyAI alternatives
PolyAI (Voice AI agents for customer service calls.) is popular, but it isn’t the only option. Here are the best Customer Service Agents alternatives, compared.
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| Tool | Best for | From | Head-to-head | |
|---|---|---|---|---|
| Aisera | Agentic AI for customer and IT service. | Contact sales | PolyAI vs Aisera | Visit → |
| Boost.ai | Enterprise conversational AI for customer service. | Contact sales | — | Visit → |
| Certainly | Conversational AI for ecommerce support. | Contact sales | — | Visit → |
| Crescendo | AI customer service with human backup, per resolution. | Contact sales | — | Visit → |
| Espressive Barista | AI agent for employee IT and HR support. | Contact sales | — | Visit → |
| Gorgias AI Agent | AI support agent for ecommerce brands. | $0 (from $10/mo) | — | Visit → |
| Kore.ai | Enterprise AI agent platform for service and more. | Contact sales | — | Visit → |
| Lorikeet | AI concierge for complex, high-stakes support. | Contact sales | — | Visit → |
| Moveworks | AI agents for employee support and service. | Contact sales | — | Visit → |
| Netomi | Agentic AI for enterprise customer experience. | Contact sales | — | Visit → |
| Parloa | AI agent management platform for contact centers. | Contact sales | — | Visit → |
| Salesforce Agentforce | Autonomous AI agents built on the Salesforce platform. | From $2/conversation | PolyAI vs Salesforce Agentforce | Visit → |
| Sendbird | AI agents and communications for support. | $0 (from $99/mo) | — | Visit → |
| Ultimate | AI agent for customer support automation. | Contact sales | — | Visit → |
| Zendesk AI Agents | AI agents built into the Zendesk platform. | $0 (from $19/mo) | — | Visit → |
| Zowie | AI agent for ecommerce customer service. | Contact sales | — | Visit → |