The best Salesforce Agentforce alternatives
Salesforce Agentforce (Autonomous AI agents built on the Salesforce platform.) is popular, but it isn’t the only option. Here are the best Customer Service Agents alternatives, compared.
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| Tool | Best for | From | Head-to-head | |
|---|---|---|---|---|
| Aisera | Agentic AI for customer and IT service. | Contact sales | Salesforce Agentforce vs Aisera | Visit → |
| Boost.ai | Enterprise conversational AI for customer service. | Contact sales | Salesforce Agentforce vs Boost.ai | Visit → |
| Certainly | Conversational AI for ecommerce support. | Contact sales | Salesforce Agentforce vs Certainly | Visit → |
| Crescendo | AI customer service with human backup, per resolution. | Contact sales | Salesforce Agentforce vs Crescendo | Visit → |
| Espressive Barista | AI agent for employee IT and HR support. | Contact sales | Salesforce Agentforce vs Espressive Barista | Visit → |
| Gorgias AI Agent | AI support agent for ecommerce brands. | $0 (from $10/mo) | Salesforce Agentforce vs Gorgias AI Agent | Visit → |
| Kore.ai | Enterprise AI agent platform for service and more. | Contact sales | Salesforce Agentforce vs Kore.ai | Visit → |
| Lorikeet | AI concierge for complex, high-stakes support. | Contact sales | Salesforce Agentforce vs Lorikeet | Visit → |
| Moveworks | AI agents for employee support and service. | Contact sales | Salesforce Agentforce vs Moveworks | Visit → |
| Netomi | Agentic AI for enterprise customer experience. | Contact sales | Salesforce Agentforce vs Netomi | Visit → |
| Parloa | AI agent management platform for contact centers. | Contact sales | Salesforce Agentforce vs Parloa | Visit → |
| PolyAI | Voice AI agents for customer service calls. | Contact sales | Salesforce Agentforce vs PolyAI | Visit → |
| Sendbird | AI agents and communications for support. | $0 (from $99/mo) | Salesforce Agentforce vs Sendbird | Visit → |
| Ultimate | AI agent for customer support automation. | Contact sales | Salesforce Agentforce vs Ultimate | Visit → |
| Zendesk AI Agents | AI agents built into the Zendesk platform. | $0 (from $19/mo) | Salesforce Agentforce vs Zendesk AI Agents | Visit → |
| Zowie | AI agent for ecommerce customer service. | Contact sales | Salesforce Agentforce vs Zowie | Visit → |
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