The best Ultimate alternatives
Ultimate (AI agent for customer support automation.) is popular, but it isn’t the only option. Here are the best Customer Service Agents alternatives, compared.
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| Tool | Best for | From | Head-to-head | |
|---|---|---|---|---|
| Ada | AI customer service automation platform. | Custom pricing | — | Visit → |
| Aisera | Agentic AI for customer and IT service. | Contact sales | — | Visit → |
| Boost.ai | Enterprise conversational AI for customer service. | Contact sales | — | Visit → |
| Certainly | Conversational AI for ecommerce support. | Contact sales | — | Visit → |
| Cognigy | AI agents for enterprise contact centers. | Custom pricing | — | Visit → |
| Crescendo | AI customer service with human backup, per resolution. | Contact sales | — | Visit → |
| Decagon | Enterprise AI agents for customer support. | Custom pricing | Ultimate vs Decagon | Visit → |
| Espressive Barista | AI agent for employee IT and HR support. | Contact sales | — | Visit → |
| Forethought | Generative AI platform for customer support teams. | Custom pricing | — | Visit → |
| Freddy AI | Freshworks AI for support automation and agent assist. | Add-on to Freshdesk plans | — | Visit → |
| Gorgias | AI-powered helpdesk built for ecommerce. | $0 (from $10/mo) | — | Visit → |
| Gorgias AI Agent | AI support agent for ecommerce brands. | $0 (from $10/mo) | — | Visit → |
| Help Scout AI | AI features inside a simple support helpdesk. | From $50/mo | — | Visit → |
| Intercom Fin | AI agent that resolves customer support conversations. | From $0.99 per resolution | Ultimate vs Intercom Fin | Visit → |
| Kore.ai | Enterprise AI agent platform for service and more. | Contact sales | — | Visit → |
| Lorikeet | AI concierge for complex, high-stakes support. | Contact sales | — | Visit → |
| Moveworks | AI agents for employee support and service. | Contact sales | — | Visit → |
| Netomi | Agentic AI for enterprise customer experience. | Contact sales | — | Visit → |
| Parloa | AI agent management platform for contact centers. | Contact sales | — | Visit → |
| PolyAI | Voice AI agents for customer service calls. | Contact sales | — | Visit → |
| Salesforce Agentforce | Autonomous AI agents built on the Salesforce platform. | From $2/conversation | — | Visit → |
| Sendbird | AI agents and communications for support. | $0 (from $99/mo) | — | Visit → |
| Sierra | Conversational AI agents for customer experience. | Custom pricing | — | Visit → |
| Tidio Lyro | AI support chatbot for small businesses. | $0 (from $29/mo) | — | Visit → |
| Yellow.ai | Enterprise conversational AI for support automation. | Custom pricing | — | Visit → |
| Zendesk AI | AI agents and copilots built into Zendesk. | Add-on to Zendesk plans | — | Visit → |
| Zendesk AI Agents | AI agents built into the Zendesk platform. | $0 (from $19/mo) | — | Visit → |
| Zowie | AI agent for ecommerce customer service. | Contact sales | — | Visit → |