The best Zendesk AI Agents alternatives
Zendesk AI Agents (AI agents built into the Zendesk platform.) is popular, but it isn’t the only option. Here are the best Customer Service Agents alternatives, compared.
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| Tool | Best for | From | Head-to-head | |
|---|---|---|---|---|
| Aisera | Agentic AI for customer and IT service. | Contact sales | Zendesk AI Agents vs Aisera | Visit → |
| Boost.ai | Enterprise conversational AI for customer service. | Contact sales | — | Visit → |
| Certainly | Conversational AI for ecommerce support. | Contact sales | — | Visit → |
| Crescendo | AI customer service with human backup, per resolution. | Contact sales | — | Visit → |
| Espressive Barista | AI agent for employee IT and HR support. | Contact sales | — | Visit → |
| Gorgias AI Agent | AI support agent for ecommerce brands. | $0 (from $10/mo) | — | Visit → |
| Kore.ai | Enterprise AI agent platform for service and more. | Contact sales | — | Visit → |
| Lorikeet | AI concierge for complex, high-stakes support. | Contact sales | — | Visit → |
| Moveworks | AI agents for employee support and service. | Contact sales | — | Visit → |
| Netomi | Agentic AI for enterprise customer experience. | Contact sales | — | Visit → |
| Parloa | AI agent management platform for contact centers. | Contact sales | — | Visit → |
| PolyAI | Voice AI agents for customer service calls. | Contact sales | — | Visit → |
| Salesforce Agentforce | Autonomous AI agents built on the Salesforce platform. | From $2/conversation | Zendesk AI Agents vs Salesforce Agentforce | Visit → |
| Sendbird | AI agents and communications for support. | $0 (from $99/mo) | — | Visit → |
| Ultimate | AI agent for customer support automation. | Contact sales | — | Visit → |
| Zowie | AI agent for ecommerce customer service. | Contact sales | — | Visit → |
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